Can I Return a Product If It Doesn’t Suit My Needs?

Yes, we accept change of mind returns within 14 days of delivery.

We understand that sometimes a product isn’t quite the right fit for your needs. If you need to return an item, here’s how it works.

Return Requirements

• Item must be in the same condition as supplied, with all accessories and packaging
• Contact us for a Return Merchandise Authorization (RMA) number before sending anything back
• The 14-day period starts from your delivery date (as shown in courier tracking)

Return Processing Fees

Return processing fees help cover the work involved in handling returns – including technician inspection, hardware testing, data wiping, payment processing fees from Visa, Mastercard, Amex, and PayPal (which providers don’t refund to us), and the shipping costs we paid to deliver your order to you.

Refurbished Products (Refurbished by RevivedIT)

• Orders $1,000 and above: 15% restocking fee
• Orders under $1,000: 20% restocking fee

Brand New Products

• All brand new products: 25% restocking fee

What’s Included in the Processing Fee

• Technician inspection and testing: Every returned device goes through our full testing process to ensure it’s ready for the next customer
• Payment processing fees: When you paid by credit card or PayPal, those providers charged us fees that aren’t refunded when we process your return
• Original shipping costs: Even if your order qualified for free shipping, we still paid to deliver it to you.
• Return shipping: You’re responsible for the cost and safe return of the item back to us

All refunds are processed back to your original payment method.

Get It Right the First Time

The best return is one that doesn’t need to happen. If you’re unsure which model, configuration, or condition grade is right for your application, reach out to our team before placing your order.

We’re happy to help you with:

• Model specifications and performance requirements
• Understanding our condition grades and what they mean in practice
• Compatibility with your existing systems and software
• Configuration options for your specific workload

For complete details on our returns policy, warranty coverage, and Australian Consumer Law rights, visit our Returns & Warranty Policy page.