Why is my parcel tracking stuck or not updating?

Tracking delays commonly occur when parcels are being sorted at distribution facilities or in transit between regional hubs. Australia Post and courier systems don't always update in real-time, so gaps of 24-48 hours are normal. Regional deliveries can take longer to update than metro areas.

What should I do if my parcel tracking stops updating?

If tracking shows no updates for more than 3 business days, contact us on 08 8101 0345. We'll investigate directly with the courier to locate your parcel and get you answers.

< 1 min read

My tracking hasn’t updated in 3+ days – is my order lost?

Tracking delays can be common and don’t mean your order is lost. However, if your tracking shows no updates for 3+ business days, contact us on 08 8101 0345 and we’ll investigate with the courier directly to confirm status.

For information about what Information Received status means, see our FAQ on Information Received tracking status.

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My tracking hasn’t updated in 3+ days – is my order lost?

Still Waiting for Your Order?

My tracking hasn’t updated in 3+ days – is my order lost?

Still Waiting for Your Order?

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